Payments - FAQ

When is payment due?
Generally payment in full must be made by 28 days before an event.  If you are booking within 28 days of an event then full payment would be due at time of booking.  If you are booking in advance, there will be a payment schedule leading up to final payment by 28 days before.  IMPORTANT - payment is due by 28 days before - you can pay in full at any point in time and we do not recommend leaving it until the 'last minute'.

Can we pay you on the day?
Full payment is always required before services are provided.

Do you offer guests pay themselves?
Generally no.  You may pay a fee to book our unit and staff to attend your event with an agreed menu, for guests to then purchase food and drink from us.  The guest's payments can then either go directly to us or be returned to you, or a percentage (commission) of sales can be paid depending on the service(s) agreed.  The fee we charge depends on the service you require from us.

VERY IMPORTANT - let us know in writing!  If you omit to pay on time then your booking may incur additional charges or you may loose your booking slot.  Quotes or estimates are made at the time and may include early booking discounts or favourable terms on the basis that you secure your booking promptly with an initial payment as required.  If you leave it weeks or months before making the first payment we may no longer be able to offer the same price.  Once booked in and confirmed, there is no need to wait until the 'last minute' to pay the balance.  Each and every job is different for us, with some jobs we begin planning and making preparations weeks (and in some cases months) beforehand, so if your payments have not been on time especially in the final three weeks leading up an event, this is likely to delay event prep which may affect the menu we can offer as final orders may not be placed until payment is cleared, staff may not be booked or final confirmation that they are required to work may not have been made, and it may incur additional costs if for example we've already completed a supplier run but could not purchase what is needed for your event because payment has not been received, or if we have to make alternative staffing arrangements etc.  We may also release your booking slot to another last minute enquiry, if they need catering and are ready to pay in full, and your balance has not been paid without communication to explain why you have not paid and agree alternative arrangements with us, we have to consider our company and staff and must assume that if you've not made your payment it may be because the event is not going ahead, and hence if offered with another booking from a business point of view we must then take it.  If you then subsequently make payment or make contact we may have to then decline your booking with your deposit forfeited or your booking may incur additional charges to provide.  The easy way to avoid this happening is to ensure you pay in good time.  Diary note that payment is due, set up a standing order to make scheduled payments in good time, or indeed pay in full.  We do not actively go looking for alternative bookings and once booked we do want to cater your event, once you have paid your initial deposit then the date is secure, but the further payments must be made in good time.

Do you offer credit?
No.  We only offer payment schedules to allow for the catering to be paid for in advance.

E&OE